Privacy Policy

Last updated: 15th January 2026

1. Introduction

digitalnomades Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller Information

The data controller responsible for your personal data is digitalnomades Ltd, a company registered in Ireland with registration number 582914. Our registered office is located at Patrick Street 50, Galway H04 2876, Ireland. For any privacy-related queries, you can contact us at privacy@digitalnomades.world or by phone at +353 91 469 0102.

3. Data Collection

We collect personal data that you provide directly to us and data we collect automatically when you use our services. The data we collect includes:

  • Contact Information: Name, email address, phone number, company name, and postal address
  • Technical Information: IP address, browser type, operating system, device information, and website usage data
  • Communication Data: Records of your communications with us, including emails, phone calls, and support tickets
  • Service Data: Information related to the cloud services we provide to you, including configuration data and usage statistics
  • Marketing Preferences: Your preferences regarding marketing communications and newsletter subscriptions

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR: (a) Consent - where you have given clear consent for us to process your personal data for specific purposes; (b) Contract - where processing is necessary for the performance of a contract with you; (c) Legal obligation - where we need to comply with legal requirements; and (d) Legitimate interests - where we have a legitimate business interest that does not override your privacy rights.

5. How We Use Your Information

We use your personal data for the following purposes and how we use your information depends on how you interact with our services:

  • Providing and maintaining our cloud services and technical support
  • Processing your enquiries and responding to your communications
  • Managing your account and billing for our services
  • Improving our services and developing new features
  • Sending you important service updates and security notifications
  • Marketing our services to you (with your consent)
  • Complying with legal obligations and protecting our legitimate business interests

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information in the following circumstances: with trusted service providers who assist us in operating our business (under strict confidentiality agreements); with professional advisers such as lawyers and accountants; to comply with legal obligations or respond to lawful requests from authorities; and to protect our rights, property, or safety, or that of our users or the public.

7. International Data Transfers

As we operate within the European Economic Area (EEA), your personal data is primarily processed within the EEA. If we need to transfer your data outside the EEA, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or transfers to countries with adequacy decisions.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected and data retention periods vary depending on the type of data and the purpose for processing. Generally, we retain contact and communication data for up to 7 years after our last interaction, service data for the duration of our service relationship plus 3 years, and technical data for up to 2 years. We may retain certain data for longer periods where required by law or to protect our legitimate interests.

9. Your Rights

Under GDPR and other applicable data protection laws, your rights include the following protections:

  • Right of Access: You can request copies of your personal data
  • Right to Rectification: You can request correction of inaccurate or incomplete data
  • Right to Erasure: You can request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: You can request limitation of how we use your data
  • Right to Data Portability: You can request transfer of your data to another service provider
  • Right to Object: You can object to certain types of processing, including direct marketing
  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

10. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy. You can control cookie settings through your browser preferences.

11. Security Measures

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, access controls and authentication systems, staff training on data protection, and incident response procedures.

12. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following details. Our privacy team is available to assist you with any privacy-related matters and contact information includes our dedicated privacy email at privacy@digitalnomades.world, phone number +353 91 469 0102, or by post at digitalnomades Ltd, Patrick Street 50, Galway H04 2876, Ireland.

15. Supervisory Authority

You have the right to lodge a complaint with the Irish Data Protection Commission if you believe we have not handled your personal data in accordance with data protection law. You can contact the Data Protection Commission at www.dataprotection.ie or by post at 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland.